Privacy Policy

1. Introduction

Welcome to KARS, a vehicle booking service operated by PT KARS INDONESIA based in Jl. Tukad Badung No.18 Denpasar - Renon. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and related services.

2. Information We Collect

When using our platform, we collect the following data to provide and improve our service:

• Personal Data: Name, phone number, email address.
• Trip Details: Pickup point, drop-off point, date and time of pickup, flight number (optional), number of adults, children, pets, and luggage, as well as vehicle classification.
• Payment Data: All transactions are processed securely through Midtrans. We do not store any credit or debit card details directly on our servers.
• Voucher Information: If promotions are available, you may enter voucher codes to receive discounts.

3. How We Use Your Information

• To process and manage your booking and payment.
• To contact you regarding booking confirmations, cancellations, or changes.
• To coordinate with drivers assigned to your trip.
• To notify you about promotional offers, only when relevant and applicable.
• To improve the performance and reliability of our services.

4. Data Security

We use appropriate technical and organizational security measures to protect your data from unauthorized access, loss, or misuse. All payments are encrypted and processed securely via Midtrans, following industry standards.

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for commercial purposes. Your data is only shared with:

• Assigned drivers for pickup and drop-off coordination.
• Midtrans for processing payments securely.

6. Data Retention and Deletion

Your data is stored as long as necessary for the purpose of providing our service. You may request data deletion at any time by contacting our support team. Once verified, we will permanently remove your data from our system, except as required by law.

7. Your Rights

• Access and review your personal information stored by KARS.
• Request correction or deletion of your data.
• Withdraw consent for data use (which may affect service availability).

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on our website and become effective immediately upon publication.

9. Contact Us

If you have any questions or requests related to this Privacy Policy, please contact us at:

• PT KARS INDONESIA
• Jl. Tukad Badung No.18 Denpasar - Renon
• Email: info@kars.co.id
• Phone: 021123456